[{"data":1,"prerenderedAt":1155},["ShallowReactive",2],{"handbook-\u002Fhandbook":3,"handbook-nav":400},{"id":4,"title":5,"body":6,"description":392,"extension":393,"meta":394,"navigation":395,"path":396,"seo":397,"stem":398,"__hash__":399},"handbook\u002Fhandbook\u002Findex.md","Handbook",{"type":7,"value":8,"toc":377},"minimark",[9,14,24,29,45,48,51,55,58,71,75,83,87,99,108,114,122,126,129,132,149,153,156,257,262,325,329],[10,11,13],"h1",{"id":12},"flowfuse-handbook","FlowFuse Handbook",[15,16,17,18,23],"p",{},"This handbook contains all the information about how FlowFuse is run. It's a\nliving set of documents - collectively we'll ",[19,20,22],"a",{"href":21},"\u002Fhandbook\u002Fcompany\u002Fvalues\u002F#iterative-improvement","iterate","\non it as we learn and discover new things.",[25,26,28],"h2",{"id":27},"about-the-handbook","About the Handbook",[15,30,31,32,38,39,44],{},"The FlowFuse handbook is inspired by the ",[19,33,37],{"href":34,"rel":35},"https:\u002F\u002Fabout.gitlab.com\u002Fhandbook\u002Fabout\u002F",[36],"nofollow","GitLab handbook",".\nAs an all-remote company, we share ",[19,40,43],{"href":41,"rel":42},"https:\u002F\u002Fabout.gitlab.com\u002Fhandbook\u002Fabout\u002F#advantages",[36],"their rationale"," for having a handbook.",[15,46,47],{},"The aim is to avoid institutional knowledge building up inside our heads without\nalso being written down for others to share. We could do that all on the internal\nGoogle Drive, but by publishing in the handbook it allows for an open and honest\nconversation about what we do.",[15,49,50],{},"Our handbook is more than just a collection of policies; it is the living embodiment of our core values. We believe that documenting our work and culture is essential to our success, and this handbook is how we put our values into practice every single day.\nIt's how we ensure that information wants to be free, and that our collaborative community can thrive.",[25,52,54],{"id":53},"why-the-handbook-matters","Why the Handbook Matters",[15,56,57],{},"It's All About Our Values.",[59,60,61,65,68],"ul",{},[62,63,64],"li",{},"Results & Iterative Improvement: Our handbook is the ultimate tool for achieving results and making fast progress. When we write things down in the handbook first, we create a single, universally accessible source of truth for solutions and processes. This prevents the \"torturous loop of interruptions, meetings, and suboptimal knowledge transfers\" that happens when people have to constantly re-ask for information.  By making the handbook a living document that is never finished, we embrace the idea that \"everything is a draft\" and can be improved with small, iterative steps.",[62,66,67],{},"Collaborative Community: The handbook is the central hub for our community. We default to storing information in the handbook and on GitHub issues because information wants to be free. This asynchronous way of working ensures that discussions and decisions are not lost in private chats or forgotten after a meeting. This allows anyone to get the full context of a project and contribute, empowering our team members and fostering a shared sense of ownership.",[62,69,70],{},"Constructive Candor & Customer Empathy: A public handbook is a powerful way to demonstrate constructive candor and customer empathy. By making our processes and culture transparent, we show our commitment to improving. A public handbook is open to suggestions from both our internal team and the wider community, allowing us to incorporate new perspectives and improve on our own ideas. This also helps us attract people who are already aligned with our values, as they can see our culture and mission firsthand.",[25,72,74],{"id":73},"internal-information","Internal information",[15,76,77,78,82],{},"Whilst instinctively we want to be open in all we do, there will inevitably be\ncontent that is ",[19,79,81],{"href":80},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fdata-management\u002F#data-classification","not appropriate to make public",". That content is not\nshared in this handbook.",[25,84,86],{"id":85},"contributing","Contributing",[15,88,89,90,94,95,98],{},"The handbook can be edited by anyone at FlowFuse using ",[91,92,93],"strong",{},"Nuxt Studio",", our CMS. Click ",[91,96,97],{},"\"Edit this page\""," on any handbook page to open the editor, make your changes, and submit them for review. No Git knowledge required.",[15,100,101,102,107],{},"Engineers and others comfortable with Git can also contribute directly via pull-request on ",[19,103,106],{"href":104,"rel":105},"https:\u002F\u002Fgithub.com\u002FFlowFuse\u002Fwebsite\u002Ftree\u002Fmain\u002Fsrc\u002Fhandbook",[36],"GitHub",".",[15,109,110,111,107],{},"The handbook is here for the whole company to help maintain. ",[91,112,113],{},"Contributions are welcome and strongly encouraged",[15,115,116,117,121],{},"To follow the latest changes in the Handbook, join the ",[118,119,120],"code",{},"#gh-handbook"," channel on Slack.",[25,123,125],{"id":124},"handbook-first","Handbook-first",[15,127,128],{},"Being handbook-first means that our handbook is not a static document we update after a decision is made. It is the very place where our proposals and discussions happen. We believe that this approach is the most effective way to live our values and ensure that our communication is clear, efficient, and transparent.",[15,130,131],{},"Instead of starting a discussion on Slack or in a meeting, we start it in the handbook. Here’s how we do it:",[59,133,134,140,143,146],{},[62,135,136,137,139],{},"Start with a Proposal, not a Chat: When you have an idea for a new process, a change to an existing one, or a solution to a problem, you don't send a message on Slack. You create a proposal directly in the handbook. Use ",[91,138,93],{}," (click \"Edit this page\") or open a pull-request on GitHub — either way your changes are proposed as a reviewable diff, allowing everyone to see and comment on the content directly. This ensures the full context of a discussion is preserved and universally accessible.",[62,141,142],{},"Integrate Discussion and Documentation: The discussion about your proposal happens right there in the pull-request. Team members can provide feedback, ask questions, and suggest edits. This allows us to disagree and commit in a transparent way. Once a consensus is reached or a decision is made, the final version is merged into the handbook, and the entire discussion trail is saved for future reference.",[62,144,145],{},"Empower Everyone to Contribute: This system allows anyone at FlowFuse—from a new hire to a senior leader—to contribute directly to our company's culture and processes. It generates a shared responsibility to maintain the pace of documentation through a pay-it-forward mentality. The history of every change is visible, showing how learning happens and how iteration shapes proposals.",[62,147,148],{},"Eliminate Wasted Effort: By making the handbook the hub of our collaborative work, we ensure that the information we need is always where it should be. This prevents us from having to document something after the fact—a step that is often skipped—and avoids the \"torturous pattern of people pinging people for updates\". This is how we prioritize results and stay focused on what matters.",[25,150,152],{"id":151},"how-flowfuse-is-run","How FlowFuse is run",[15,154,155],{},"To run our company we provide a comprehensive guide outlining policies, procedures, and expectations, fostering consistency, clarity, and effective communication within the organization.",[157,158,159,171],"table",{},[160,161,162],"thead",{},[163,164,165,169],"tr",{},[166,167],"th",{"align":168},"left",[166,170],{"align":168},[172,173,174,191,206,221,236,251],"tbody",{},[163,175,176,189],{},[177,178,179,183,186],"td",{"align":168},[19,180,182],{"href":181},"\u002Fhandbook\u002Fcompany\u002Fvalues\u002F","Values",[184,185],"br",{},[15,187,188],{},"The core principles guiding and driving the whole company",[177,190],{"align":168},[163,192,193,204],{},[177,194,195,199,201],{"align":168},[19,196,198],{"href":197},"\u002Fhandbook\u002Fcompany\u002Fstrategy\u002F","Strategy",[184,200],{},[15,202,203],{},"The high level plan for our objectives at FlowFuse",[177,205],{"align":168},[163,207,208,219],{},[177,209,210,214,216],{"align":168},[19,211,213],{"href":212},"\u002Fhandbook\u002Foperations\u002F","Operations",[184,215],{},[15,217,218],{},"The day to day operations, tactical bizzops",[177,220],{"align":168},[163,222,223,234],{},[177,224,225,229,231],{"align":168},[19,226,228],{"href":227},"\u002Fhandbook\u002Fpeopleops\u002F","PeopleOps",[184,230],{},[15,232,233],{},"Humans aren't resources, so people ops",[177,235],{"align":168},[163,237,238,249],{},[177,239,240,244,246],{"align":168},[19,241,243],{"href":242},"\u002Fhandbook\u002Fcompany\u002Fcommunication\u002F","Communication",[184,245],{},[15,247,248],{},"Increase signal, decrease noise.",[177,250],{"align":168},[163,252,253,255],{},[177,254],{"align":168},[177,256],{"align":168},[258,259,261],"h3",{"id":260},"how-we-build-the-product","How we build the product",[157,263,264,272],{},[160,265,266],{},[163,267,268,270],{},[166,269],{"align":168},[166,271],{"align":168},[172,273,274,289,304,319],{},[163,275,276,287],{},[177,277,278,282,284],{"align":168},[19,279,281],{"href":280},"\u002Fhandbook\u002Fengineering\u002F","Engineering",[184,283],{},[15,285,286],{},"Product management, development, and how features are delivered with velocity and quality",[177,288],{"align":168},[163,290,291,302],{},[177,292,293,297,299],{"align":168},[19,294,296],{"href":295},"\u002Fhandbook\u002Fdesign\u002F","Design",[184,298],{},[15,300,301],{},"How information is presented through UX\u002FUI to users, prospects, and internally.",[177,303],{"align":168},[163,305,306,317],{},[177,307,308,312,314],{"align":168},[19,309,311],{"href":310},"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002F","Security",[184,313],{},[15,315,316],{},"Keeping what's private private, and what needs protecting protected.",[177,318],{"align":168},[163,320,321,323],{},[177,322],{"align":168},[177,324],{"align":168},[258,326,328],{"id":327},"bringing-the-built-product-to-market","Bringing the built product to market",[157,330,331,339],{},[160,332,333],{},[163,334,335,337],{},[166,336],{"align":168},[166,338],{"align":168},[172,340,341,356,371],{},[163,342,343,354],{},[177,344,345,349,351],{"align":168},[19,346,348],{"href":347},"\u002Fhandbook\u002Fmarketing\u002F","Marketing",[184,350],{},[15,352,353],{},"How we reach companies that can benefit from FlowFuse.",[177,355],{"align":168},[163,357,358,369],{},[177,359,360,364,366],{"align":168},[19,361,363],{"href":362},"\u002Fhandbook\u002Fsales\u002Fcustomer-success\u002F","Customer Success",[184,365],{},[15,367,368],{},"Happy customers is what makes FlowFuse a sustainable business.",[177,370],{"align":168},[163,372,373,375],{},[177,374],{"align":168},[177,376],{"align":168},{"title":378,"searchDepth":379,"depth":379,"links":380},"",4,[381,383,384,385,386,387],{"id":27,"depth":382,"text":28},2,{"id":53,"depth":382,"text":54},{"id":73,"depth":382,"text":74},{"id":85,"depth":382,"text":86},{"id":124,"depth":382,"text":125},{"id":151,"depth":382,"text":152,"children":388},[389,391],{"id":260,"depth":390,"text":261},3,{"id":327,"depth":390,"text":328},"This handbook contains all the information about how FlowFuse is run. 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